Home Fragrance FAQ
Welcome our home fragrance FAQ page.
We were formerly known as Bella Coco Aromas until we brought our two passions together.
Our aim is to bring environmentally and people friendly scented wax products to you. That deliver high quality fragrance.
What type of wax do you use?
In both our candles and wax melts, we use mostly rapeseed and coconut wax blend. This is a completely natural wax that is totally free from paraffin, soy, beeswax, palm and synthetic additives. It is also Vegan friendly. Here at Elles Belles Aromas, we strongly believe that we should be doing our part to promote the protection and sustainability of our beautiful planet which is why we are striving to establish a wide range of environmentally and people safe home fragrances that everyone will enjoy!
Vegetable wax also gives a clean burn with no black smoke- unlike many other waxes.
We occasionally have to use a natural soy wax from sustainable sources. If this is the case our labels do state this. Read the rest of our home fragrance faq for more…
Do you make all of the products yourself?
Yes, we sure do. All of our products are lovingly handcrafted & hand-poured with care by the Elles Belles Aromas family, ensuring that we offer you sustainable, high-quality products that will transform your home into a cosy and aromatic space.
Is it really a family business?
It sure is! The Elles Belles Aromas team consists of Mum, there is a man of the house but he works away far too much so only enjoys the aromas, then there’s our Daughter who assists with production, new scents, product ideas and testing, our Son who helps takes the photos and gives feedback on fragrances especially when testing the wax melts! He also occasionally sticks his head into the production area to have a nosey.
Making Wax Products?
This is not as easy as people may think. We have to record and test every batch. Then we do full trials and tests before we launch a new fragrance. We ensure we follow all guidelines so we have the highest quality product being sent out to our customers. Safety is paramount we ensure we know what we are making meets the strict rules for our industry.
We have the correct insurances in place and fully label our products so you know what you are receiving. Yes we may be a small family business but we put our customers first.
Fragrance Information
All fragrances used are from reputable and sustainable sources. Our website contains the relevant CLP and allergy information. If you require any further information on them please contact us and we can provide anything you may need.
We follow all current legislation to ensure we are up to date and all our fragrances are up to current legal standards.
Disclaimer: Name trademarks and copyrights are properties of their respective manufacturers and/or designers. These versions are not to be confused with the originals and Elles Belles Aromas has no affiliation with the manufacturer/designers. Our interpretation of the fragrance is to give our customers an idea of the scent character, not to mislead, confuse or infringe on the manufacturers/designers name and valuable trademark.
Subscription
How long do I need to keep a subscription?
Subscriptions can be taken for as long as you want. There is no minimum period on the subscription at all. You are able to cancel and restart as you please. All we ask is that if you decide you no longer want to receive your subscription box then you email us within 3 days of the payment due date (10th). This is so we can get everything stopped and cancelled for you before the next payment is taken.
How does the subscription work?
In order to start a subscription, you need to have placed your order before the 17th of the current month. If you place your order after this date you will not receive a box until the next one is released.
The date you place your order will not be the date for all future payments. Future payments will be taken on or around the 10th of the month and the same payment method is used.
Each month 4 new fragrances are chosen from our collection by us at random but we ensure that they have not been used in the previous 5 boxes.
You will receive 4 of each totally 16 wax melt parcels.
When should I receive my subscription?
All subscription boxes are posted out on or around the 20th of the month by 1st class Royal Mail which is included in the price.
Should you receive a subscription that you have been charged for that you no longer wish to keep, simply return it unused in its original packaging and that month will be refunded.
If you have cancelled a subscription you can easily restart this at any point by joining again on the website.
